A:AnswerThis same thing happened to me and I just had Geek Squad come out and they said I am not covered for external damage to the panel.
I didn't hit the screen over time we had some pixels out and then lines appeared o then we saw the screen appeared to have cracks, I don't know if its from an internal heat issue or not. I have just called customer support at Best Buy and they will review this claim.
Its a shame that we buy extended coverage that we all think covers cracked screens but it does not. I am sure BB would try and get out of insurance claim if you had a power surge too claiming that you didn't have it plugged into a GFI surge protector outlet.
Its very strange because this very same thing happened to our last TV we purchased from BB and they did replace/ exchange the tv 3 years ago. It seems they are not doing this anymore for non external damaged cracked panels.
A:AnswerI don't have issues with any scratches, but, I know they go out of their way to make sure whatever problems you do have they really do whatever they can to help
A:AnswerNo, smartphone insurance is offered by the service provider only upon initial plan setup.
UNLESS your service provider allows you to buy and add insurance after the fact.
A:AnswerI believe that it will. That's the same thing that happened to mine. I was told the power supply burnt out. Not fixable. But because I was beyond my plan years, I had to buy a brand new TV. They do have a lot of exceptions as to what will be covered. How it broke, who broke it, manufacturing defect, act of God, electrical surge, etc.
I guess you will have to read fine print or ask a representative. Sorry, couldn't be of more help.
A:AnswerJust call your local store and ask the associate. They will either transfer you and will give you the number and website to Geek Squad for support.
Just be flexible about scheduling, otherwise they are great.
