A:AnswerJust call your local store and ask the associate. They will either transfer you and will give you the number and website to Geek Squad for support.
Just be flexible about scheduling, otherwise they are great.
A:AnswerMy tv had no physical damage at all just a shadow effect on left side of screen. Was told it had an "internal crack" and cracks were not covered. Brand new tv all the money down the drain.
A:AnswerI was sent a confirmation email, along with the details of the warranty. No hard copy was mailed. I printed out my own hard copy, and filed it. Just in case I ever need it for reference.
A:AnswerHi there. Thank you for your question! I'm not sure which product you're referring the plan to. Generally, the Standard Geek Squad Protection, on a TV for example, may cover power surges, manufacturer defects, replacement of accessories that came with the product, etc. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any further questions, please let us know!!
A:AnswerHey there. Thank you for reaching out about this. I'm sorry to hear you're running into issues. We'd like to know more about the situation to see what can be done. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerIf you're still within the 2 year agreement, then yes, take your t.v. in and you can get another one of equal value or upgrade to a better version. If you want to upgrade, you'll just pay the difference in cost.
A:AnswerHi there. Thank you for reaching out about this! We may be able to swap that over for you. If you could, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
