A:AnswerHi Nikki – Our Accidental Geek Squad Protection plans do not cover in-home services. If you sign up for our Best Buy Total Tech Support plan, however, we can send someone out to your home at a reduced cost. Please visit your local store or give us a call at 1-800-GEEKSQUAD (1-800-433-5778) for details on that plan.
A:AnswerHi Barry – You can find the full Terms & Conditions of your Geek Squad Protection Plan at www.geeksquad.com/terms. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) or visit your local store if you have any more specific questions.
A:AnswerHi Sharon – Our Geek Squad Protection plans with accidental damage coverage only cover the product that they were purchased on, and not any other devices. We do sell plans like Geek Squad 24/7 Support that cover multiple devises for software issues, but none of our plans that cover accidentals damage cover any additional devices.
A:AnswerThe protection is good for the full two years. So regardless of how many issues you have with your product within the two years, you can use Geek Squad to fix your product.
A:AnswerI recommend using a CD or DVD and keep your personal data/files on it and not on your hard drive.
Most computers include a keyboard and mouse with a new desktop purchase.
A:AnswerHi there. Thanks for this great question. Underneath the Accidental Geek Squad Protection offered with the desktop, you would be covered for the damage, absolutely. The only part of that which could be an issue is data. If the unit is damaged enough, you want to make sure your data is backed up. I hope this helped. If you have any further questions, feel free to give us a call at (800) GEEK-SQUAD or (800) 433-5778 or connect with your local Best Buy.
A:AnswerIf you have not picked up your item and you you want to change coverage. You can do so. You can also change coverage on a product at any time. As far as I know
A:AnswerThanks for your question. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For support with getting your screen fixed, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerI returned mines cause of a faulty GPU, forgot to put keyboard and mouse in box, best buy ordered me a new trace941 and I got brand new keyboard and mouse, with brand new pc. Keep in mind each pc comes with diff specs/ items
A:AnswerHi there. Thank you for your great question! I'm sorry you weren't able to get help on that right away. If you're referring to your Best Buy credit credit, you would need too spend above $199 on a purchase to be eligible for the 6 month financing. This way you could split it up into easy payments. If your purchase was larger or included certain items, it may be eligible for a 12 month, 18 month or 24 month financing. Basically, if you're allowed to do it, it would prompt you for an online order. If you would like some help with this, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerUpgrading your computer sounds like a fun task, especially if it means achieving all your computing needs. The Geek Squad Protection plan does not cover damage to or failure of upgrades or add-on accessories that were purchased separately from the covered product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
