Questions & Answers

Q: QuestionCan I extend a two year plan that is expired

Asked 8 months ago by Andyw.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes it cover losing the item?

Asked 10 months ago by Tida.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer no

  Answered 10 months ago by IeshaF

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Q: Questioni purchased a tablet last year BBY01-806915413098. i bought a 3 year protection plan. now i sse a charge on 1/28/25 for microsoft 365. when i tried to cancel it, it appeared to want to cancel my 3 year protection plan that i already paid for. i do not wa

Asked 10 months ago by galaxy.

Q: QuestionMy son have crack line on the screen can it be repaired under protection plan

Asked 11 months ago by Jazz.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No they will simply give you a store credit and claim it is a replacement for the tablet but they will only give you the store credit towards a new tablet in the amount of the cost of the tablet when you purchased it

  Answered 9 months ago by MoonLilly

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Q: QuestionIf I make a purchase thru Ebay on Best Buy, can I still get Geek Squad protection?

Asked 11 months ago by STEVE.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoes protection plan cover shipping for claims?

Asked 1 year ago by Meemaw.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Si

  Answered 1 year ago by KellyjocelynA

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Q: QuestionHello, I’m not sure if it was asked already but how many accidents does a protection cover? And if you get more years (protection time) is it more times? Is there a limit? Thank you!

Asked 2 years ago by QuestionMii.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer My son drop his tablet and it was water damaged. It wasn't able to be fix so I qualified to get a replacement.

  Answered 1 year ago by RitaVerified Purchase

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Q: QuestionHi My son spilled ether soda or juice on his Nintendo switch now it’s not working properly and some bottoms are no responding I still have a fuel squad coverage would that be covered to be fixed or replaced

Asked 2 years ago by Angel.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You are absolutely covered.

  Answered 10 months ago by ManningV

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Q: QuestionI bought my laptop about a month ago and it is sooooo slow and the apps barely open when I want them too, can you please help with this and find out why the brand new laptop barely is working?!

Asked 2 years ago by Katie.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Either you have too many apps downloaded or you have poor internet service, good luck hope this helps answer your question.

  Answered 2 years ago by LyniseR

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Q: QuestionI’m having my new 55” OLED delivered today. I purchased 2 year warranty for it. Will the delivery person help take out of box a just set on TV stand? I don’t need hookup assistance as I just need to unplug one plug out of other LED tv and plug new one in.

Asked 2 years ago by Rand10dck.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If you only getting delivery, no. They eill just droo it off. If you want them to unbox and put it on a stand, you need to pay for a TV set-up. If you have total tech then service are normally included for free.

  Answered 2 years ago by DineloVerified Purchase

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Q: QuestionComputer may have been stolen, is there anything we can do with this protection or report it by computer serial number?

Asked 2 years ago by GB.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionIf my camera was damaged by a flood caused by fire sprinklers from a fire from a neighboring apartment, is it covered under the geek squad 2 year protection plan? I also have renters insurance that would cover the loss as my primary insurance.

Asked 2 years ago by CamerMan.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes that is considered water damage you should be fine .

  Answered 2 years ago by LyniseR

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Q: QuestionMy dog chewed the remote from a recent tv purchase. If I bought the geek squad warranty, since it’s still available, would it be covered?

Asked 3 years ago by Austin.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would think yes, but it damaged due to the dog chewing on it. Best Buy will probably replace it. But, maybe only due to you being a good costomer. They like everyone happy with their service!

  Answered 2 years ago by GUERA

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Q: QuestionMy girlfriend has apple care so she got her iPhone 11 screen replaced and now her SIM card can’t be read by her phone. Even tried my SIM card in her phone and it doesn’t work.

Asked 3 years ago by Spencer.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Return it the them if bought there and explain to them. They will make it right!

  Answered 2 years ago by GUERA

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Q: QuestionI bought a 4 year warranty for my cable modem router. Does it cover accidental spills?

Asked 3 years ago by Joe.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If geek squad, yes it should.

  Answered 3 years ago by NonTechSavvyMom

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Q: QuestionHello, Does Kindle Fire 2 year protection cover theft? Sincerely, Beverly Pellegrino

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, protection plan will not cover theft. Only repair and replacement depending on what plan you have.

  Answered 2 years ago by Dinelo

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Q: QuestionHello, We purchased a tablet for my son with the 1 year geek squad protection. I'm pretty sure he shoved the charger cord in to hard and now it won't charge, Is this covered under the protection?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer It should be covered. File a claim and see or call geek squad. I don't see why not. It's not charging.

  Answered 3 years ago by 4Roz

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Q: QuestionI accidentally dropped my tablet it cracked will the 1 year protection be covered?

Asked 3 years ago by jeannie.

• A:Answer Yes

  Answered 3 years ago by Tree29

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Q: QuestionHi, I bought an 85" Samsung TV last year - Can I still purchase the Accidental Protection Plan?

Asked 3 years ago by AMBrodie.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I would say no. Most stores give you up to 14 days after purchase to buy the insurance plan. It's been a year.

  Answered 3 years ago by 4Roz

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