A:AnswerThanks for your question! In order to schedule the transfer, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thank you for reaching out about this. We can definitely look into it for you. To get started, we do ask that you give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHey there. Thank you for reaching out about this! I'm sorry to hear about your monitor! It happens to the best of us, unfortunately. At this time, the Geek Squad Protection does not cover accidental damage. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerHi Nikki. Thank you for your question!! I'm sorry to hear your Surface is having some issues. It absolutely could be if there is a hardware defect. I'd recommend setting up an appointment for Geek Squad for us to take a look. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. We look forward to seeing you!
A:AnswerHi there. Thank you for reaching out about this! The accidental Geek Squad Protection plan cannot initiate a return/exchange. It sounds like we may be able to upgrade the storage and adjust power settings to boost the gameplay. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Kat! Thanks for your question and sorry for the slow response! More than likely, you're seeing a different unit at a different price point. The Geek Squad Protection goes off of the price for the product. We'd like to hear more and see if we can clarify it further for you. Please let us know if you still need help.
A:AnswerHi there. Thanks for reaching out about this and sorry for the slow response! At this time, we don't offer a prorated refund for the time not used with the Geek Squad Protection. We greatly appreciate this feedback and will do our best to utilize it. If you have any other questions, please let us know!
A:AnswerHi there. Thank you for reaching out about this! Technically, the 3 Year Geek Squad Protection plan does not cover the support side of it. A few years ago, we split up our all-encompassing plan into two options (a support plan and hardware protection plans). We'd still be happy to look at the computer in a free appointment and can sometimes fix an issue within that. I hope this helps. If you have anymore questions, please let us know!
A:AnswerHi there. Thank you for reaching out to us about this! I'm sorry to hear about the laptop!! We would definitely like to see it and start from there. Generally, we'll try and repair it first and if it's so far gone, then we move into replacement. Either way, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Deb. Thanks for reaching out to us about this and sorry about the slow response. Your 1 Year Geek Squad Protection will cover a power surge on your laptop. We'd be happy to look at it for you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Kiki. Thank you for your great question! During the Geek Squad Protection period, the protection will fully cover the product for the repairs. Once it's outside, it's more than likely a "pay out of pocket" scenario. I hope this helps. If you have any specific questions on a potential repair, we'd recommend connecting with your local Best Buy's Geek Squad. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for your question! I'm sorry to hear about your laptop! Your Geek Squad Protection will cover the accidental damage on the laptop. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
