“Does this plan provide tech support and help with technical issues, setup, virus protection/removal, or just protection against physical damage?”
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This is what it says under Overview when you click on "3-Year Accidental Geek Squad ProtectionGeek Squad®" Protection enhances your manufacturer warranty and covers you for accidental damage If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens. If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery. If your computer won’t turn on because of a power surge, we'll fix it. If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike. If your screen has bad pixels or a shadow image, we'll correct it. If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new. You'll never pay for parts and labor. We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees. You can transfer your Geek Squad Protection. When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer. When something goes wrong, we're always here to help. Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
Sorry, there was a problem. Please try again later.This plan is very comprehensive. It covers help, repair and replacement for any reason
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