A:AnswerI hope liquid is covered w GSP Plan. THAT exact reason & situation is why my 3rd refurbished Apple laptop and 2nd Apple Air was the last Apple laptop I will every purchase, after being brand loyal when computer/laptop involved for at LEAST 10 yrs. The refurbished device was $749 before tax. Geek Squad $329 (I think) coverage did not insure the liquid that leaked in my backpack, ruining my month long owned laptop. The cost to repair was $750. I took the $750 loss and am fully pro Google devices. Less expensive w an oprating system def equivalent or slightly superior to MacOS. I hope your situation ends better than mine did. Good luck!
A:AnswerYes the report from
Where you lost your equipment will help you to work with the store in the process to get you a replacement decide as long as you have that included on your guarantee agreement on that specific item
A:AnswerThey better cause when you get the warranty you read it and I love to read but I don’t like to read little words that go on and on my husband said I don’t care if you’ve done something 20 times you always read the directions but in an instant like this it shouldn’t have anything to do with because that’s what I use at the gym sounds like some wires are crossed
A:AnswerWas this like this when you purchased it? That will be the biggest question I learned the hard way I take pictures of things when I buy them meaning big items and save them and all the paperwork I take pictures of you’ve got to cover your behind but I’m sure if it was like that when you bought it they definitely will they are good at following through
A:AnswerThis is what it says under Overview when you click on "3-Year Accidental Geek Squad ProtectionGeek Squad®"
Protection enhances your manufacturer warranty and covers you for accidental damage
If you accidentally damage your product while handling it, we'll take care of it.
Enjoy peace of mind knowing that you're covered if the unexpected happens.
If there's a failure from normal wear and tear, we'll repair it.
This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity.
If your battery won't hold a charge, we'll replace it.
Get a one-time replacement for your original rechargeable battery if it fails to hold a charge.
If your hard drive stops working, we'll repair it.
We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery.
If your computer won’t turn on because of a power surge, we'll fix it.
If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.
If your screen has bad pixels or a shadow image, we'll correct it.
If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
You'll never pay for parts and labor.
We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees.
You can transfer your Geek Squad Protection.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
When something goes wrong, we're always here to help.
Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
