Questions & Answers

Q: QuestionDoes this coverage supports stolen laptop?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I doubt this service covers theft but don't know for sure.

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  Answered 4 years ago by LenovoIdeaP

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Q: QuestionDoes the 3 year cover any problems with the hard drive

Asked 4 years ago by Cj.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIf a battery swells in your phone is it covered byADH PLAN

Asked 4 years ago by Ladyjane2927.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes it is it is physical damage so it's covered

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  Answered 4 years ago by BabyBop123

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Q: QuestionI am buying as a gift for granddaughter. Can her parents get the 1 yr protection from Geek Squad?

Asked 4 years ago by JFK66.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I believe they can purchase it within 2 weeks of purchase date.

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  Answered 4 years ago by RachelOVerified Purchase

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Q: QuestionHow do I initiate a claim? What info do I have to have available? (My son has the computer at college in a city far away, so I want to give him the info in case he needs to find a local store.)

Asked 4 years ago by RP.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer My son had an issue at college and took his computer in. They looked up our policy number by the name and phone number we had given Best Buy and there were no issues finding it.

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  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionIf you buy 1 year, can you extend coverage to 2 or 3 years before it expires.

Asked 4 years ago by Hyc.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes.

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  Answered 4 years ago by Superwasher

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Q: QuestionIf I have a problem with my laptop and I have Geek Squad Protection will the Geek Squad come to my home? I am disabled and do not leave my home.

Asked 4 years ago by RedsFan.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If you bought the insurance I'm sure they would accommodate you..Best Buy is a very good "big box" chain the take care of customers

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  Answered 4 years ago by Rob1971

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Q: QuestionDoes the 2 year accident protection cover PlayStation controllers that came with in box with the console?

Asked 4 years ago by Elroy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

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  Answered 4 years ago by Elizabeth

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Q: QuestionDoes accidental protection plan include help setting up computer and other operating issues?

Asked 4 years ago by 8458.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer From my experience no. The plan covers damage and errors to the computer and not something downloaded to the computer.

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  Answered 4 years ago by Jono

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Q: QuestionReplacement with lost or stolen

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoes it cover cracked screens on tab s7 plus

Asked 4 years ago by Jesus.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes it should if your still under warranty

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  Answered 4 years ago by Laptop

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Q: QuestionI bought a pre-build pc and the insurance for 2 years, can I upgrade the pieces of the pc?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Normally when you buy insurance for a PC and then it is damaged in anyway, it usually only covers the parts that were included in that pc at the time of purchase.

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  Answered 4 years ago by TheMotoG21

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Q: QuestionIf liquid spilled on bed and some got inside of hp laptop on the side where an open slot is. Would warranty cover it

Asked 4 years ago by Nancy.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Under the Accidental Protection Plan you should be covered by using the Geek Squad Accidental Protection subscription.

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  Answered 4 years ago by ARKIITECH

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Q: QuestionWill geek squad set up my computer and modem just purchased from Best Buy if I bought Geek Squad coverage for 1 year?

Asked 4 years ago by bb345.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I believe so yes

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  Answered 7 months ago by JonathanMVerified Purchase

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Q: QuestionI bought my Dell Inspiring 7706 2n1 on Feb 3, 2021 with a 2 year ADH warranty. The laptop was closed and fell of my bed, about 2 feet. The screen is now cracked, everything still works fine. Will this plan cover the screen or will i have to pay?

Asked 4 years ago by Mike.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHello, we purchased an Acer Nitro-5 last December. The audio stopped working so we took it in for repair at Best Buy/Geek Squad. We rcd a call saying it's back but not fixed so they're sending it back for repair. Is this common to have it send it back?

Asked 4 years ago by Saks.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, it to be repaired before returning it to you.

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  Answered 4 years ago by DanielVerified Purchase

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Q: QuestionDoes this cover changing cpu cooler? Cause the stock that came with my pc suck and I don’t know how to change it. Don’t wanna spend more money to pay someone else to change cpu cooler

Asked 4 years ago by Christian.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionLost one of my earphones * Jabra elite 65t :( bought the 2yr accidental warranty but not sure if it would cover it?

Asked 4 years ago by Joce.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer The protection plan on earbuds doesn’t cover lost/stolen.

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  Answered 4 years ago by Anonymous

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Q: QuestionI purchased a Dell laptop a year and a half ago. It won’t power on. Does the accidental cover this? I didn’t do anything to cause this.

Asked 4 years ago by DD.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection