A:AnswerHi there. Thank you for your awesome question. I'm very sorry to hear about this situation with your car being broken into and the laptop stolen. I hope you can find who did it and hopefully get the laptop back. If you are unable to get the laptop back, know that they cannot use the protection plan as it's tied to your specific Best Buy account. If you want to be proactive and remove the Geek Squad Protection or have more questions, please give us a call at (800) GEEK-SQUAD or (800) 433-5778. All the best in taking care of this!
A:AnswerIncorrect. If you purchase a protection plan on an open boxed item and you need repaor or replacement.... If they deem the item needing to be replaced they will deny you a replacement and advise yku to buy the newer product and they refund that original amount you paid for the open box item. Making it pointless in having purchased the open box item or protection plan to begin with.
I purchased an open box tv not even a year ago. Was sold a prptection plan and told the same protection applies to this tv as it would a new one. Fast forward to now, my tv has lines going through the picture & only getting worse. They no longer make my tv and offered to exchange it free to the upgraded version. Great. Nope. Not great!
They said because my item was an open box item I got at a discounted price, if I wanted the replacement I had to PURCHASE the new tv & theu would simply refund the original amount I paid for the discounted tv. Which defeats the entire purpose of me buying the discounted open box item all together if I have to buy a new tv anyways. I got a deal on a tv for them to basically say I now have to buy my replacement at a small discounted rate.
Never again will I buy a protection plan from Best Buy, nor a tv. Buyer beware. They will lie to you to get you to buy open box items without disclosing to you that these open box items if they make new versions of it will cost you more out of pocket if your item breaks to have replaced.
A:AnswerHi there, Joe! That is going to depend on the terms and conditions available based on the date of your computer purchase. I recommend stopping by your local Best Buy so that can determine your coverage. You can make an appointment with your local Geek Squad here, https://www.bestbuy.com/services/triage/home?CMP=ocss.
A:AnswerHi Anon. Thanks for your great question! Accidental Geek Squad Protection covers a specific product that it's bought with like a laptop, gaming accessory, etc. This covers the hardware on that unit in case something was to happen. Total Tech Support on the other hand is more for the support side. This covers an unlimited number of computers for support like data transfers, diagnostics and troubleshooting, trainings, etc. It will also heavily discount in-home services and cover vehicle installations. I hope this helps! If you have any further questions on this, I'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
