Questions & Answers

Q: QuestionDoes the 2 year accident protection cover PlayStation controllers that came with in box with the console?

Asked 4 years ago by Elroy.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

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  Answered 4 years ago by Elizabeth

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Q: QuestionDoes accidental protection plan include help setting up computer and other operating issues?

Asked 4 years ago by 8458.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer From my experience no. The plan covers damage and errors to the computer and not something downloaded to the computer.

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  Answered 4 years ago by Jono

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Q: QuestionReplacement with lost or stolen

Asked 4 years ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoes it cover cracked screens on tab s7 plus

Asked 4 years ago by Jesus.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes it should if your still under warranty

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  Answered 4 years ago by Laptop

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Q: QuestionI bought a pre-build pc and the insurance for 2 years, can I upgrade the pieces of the pc?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Normally when you buy insurance for a PC and then it is damaged in anyway, it usually only covers the parts that were included in that pc at the time of purchase.

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  Answered 4 years ago by TheMotoG21

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Q: QuestionIf liquid spilled on bed and some got inside of hp laptop on the side where an open slot is. Would warranty cover it

Asked 4 years ago by Nancy.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Under the Accidental Protection Plan you should be covered by using the Geek Squad Accidental Protection subscription.

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  Answered 4 years ago by ARKIITECH

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Q: QuestionWill geek squad set up my computer and modem just purchased from Best Buy if I bought Geek Squad coverage for 1 year?

Asked 4 years ago by bb345.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer I believe so yes

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  Answered 1 year ago by JonathanMVerified Purchase

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Q: QuestionI bought my Dell Inspiring 7706 2n1 on Feb 3, 2021 with a 2 year ADH warranty. The laptop was closed and fell of my bed, about 2 feet. The screen is now cracked, everything still works fine. Will this plan cover the screen or will i have to pay?

Asked 4 years ago by Mike.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHello, we purchased an Acer Nitro-5 last December. The audio stopped working so we took it in for repair at Best Buy/Geek Squad. We rcd a call saying it's back but not fixed so they're sending it back for repair. Is this common to have it send it back?

Asked 4 years ago by Saks.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, it to be repaired before returning it to you.

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  Answered 4 years ago by DanielVerified Purchase

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Q: QuestionDoes this cover changing cpu cooler? Cause the stock that came with my pc suck and I don’t know how to change it. Don’t wanna spend more money to pay someone else to change cpu cooler

Asked 4 years ago by Christian.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionLost one of my earphones * Jabra elite 65t :( bought the 2yr accidental warranty but not sure if it would cover it?

Asked 4 years ago by Joce.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer The protection plan on earbuds doesn’t cover lost/stolen.

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  Answered 4 years ago by Anonymous

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Q: QuestionI purchased a Dell laptop a year and a half ago. It won’t power on. Does the accidental cover this? I didn’t do anything to cause this.

Asked 4 years ago by DD.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionI bought a Google Pixel 4a for my granddaughter. While cleaning, she dropped it and the screen cracked. I was told by my local Geek Squad that there is a $150 charge, I would have to surrender the phone, and then wait for a replacement or repair. True?

Asked 4 years ago by AJS.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer no

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  Answered 4 years ago by MikeHawk

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Q: QuestionDoes this have USB C charging?

Asked 4 years ago by Mart.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionI accidentally dropped my laptop while my mum was driving off she ran over it and now shattered. Will my protection plan cover this. I need to have a laptop because of school

Asked 4 years ago by Pewter.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI accidentally ran over my laptop, when it fell off my car roof is that covered?

Asked 5 years ago by moe.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Lol wow how did that happen?? Honestly I don’t know I’ve only had my laptop for a month. You need to call customer service at Best Buy and have your receipt just in case.

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  Answered 5 years ago by JetsVerified Purchase

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Q: QuestionI accidentally sat on my phone and it has a slight bend in it is this covered under the monthly geek squad service?

Asked 5 years ago by noodlesoup.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes! If you have Geek Squad protection plan that is ACTIVE, then it covers spills, breaks, and any other damage that affects your product. Bring it into your local Best Buy and go right to the Geek Squad desk. You may need an appointment due to covid. Good luck!

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  Answered 5 years ago by Oso8680Verified Purchase

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Q: QuestionI just purchased a laptop from Best Buy with 1 year Accidental Geek Squad Protection - is that different from aTotal Tech Support Membership powered by Geek Squad? Can I combine them/upgrade? Reeko

Asked 5 years ago by Reeko.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionDoes this cover if a tablet gets run over by a car

Asked 5 years ago by BigLakeJason.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer From what I know, it covers any accidental damage. Proving it was not internal is the issue. but if truly an accident, I believe the warranty will cover...

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  Answered 4 years ago by Jono

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