“I have a samsung 5.1 home theater system that has the Blue ray player that won't update anymore to play Blue ray movies, can I just replace with new p Can I just replace the Blue Ray player to go with my Samsung 5.1 Home theater system? My current Blue Ray player with the surround system won"t update anymore so I can play Blue ray movies. If so what is the model number of the player ? I have a Samsung 60" Smart tv now. Thank you for your help. Ann Marie from Milwaukee, Wi”
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On 7/29/12 I purchased a HT-E6500W home theater system (along with a Samsung Television). This product worked fine for several months, then began giving me the following error when trying to play Blu-ray discs: "Cannot read disc." On 5/9/13, I had to send the unit to NJ (from SC) for service (Service Ticket Number: 4119080082). They replaced some parts related to the Blu-ray player and shipped it back to me. It worked fine for a couple of months, and now gives me the same error. I updated the firmware and it did not help. On 9/17/13 I had to send the unit to NJ (from SC) again for service. It played Blu-ray discs for about 2-3 months and now is broken again. This unit is
Sorry, there was a problem. Please try again later.Ann Marie, We're sorry to hear that you're having trouble playing movies. We would recommend reaching out to the Best Buy Geek Squad for further assistance with playing movies. Depending on the Home Theater system, you may be able to add a separate Blu-Ray player, provided the Home Theater system has an HDMI input. Thanks for your interest in Samsung products. --Mr.Samsung
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