“are refurbished items guaranteed?? are they normally in good shape..?”
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That depends on whom you ask. The electronics industry as a whole doesn't have an official definition for what it means to be refurbished. However, lets use the definition tech enthusiasts or tech savvy individuals use. To refurbish something means that it's been renewed or updated in some way, and in general, that's true for electronics. Perhaps an item had a bad circuit board, or the glass face on a music player got scratched and it's been replaced, but in some cases, a refurbished item may have had its packaging damaged badly in the process of getting it to the store. The item inside may be just fine, but the retailer may have decided to send it back for repackaging. Or it's possible that the shipping box could be opened and retaped. The one thing the label means with any certainty is that a refurbished item can't be sold as new. Because of that, and possibly because of the ambiguity of the "refurbished" label, people often shy away from buying refurbished products, even when they may be perfectly fine.
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