Questions & Answers

Q: QuestionWhat types of devices are eligible for this service?

• A:Answer Eligible devices include smartphones, tablets, streaming media players, gaming consoles, Smart TVs, computers, and more.

Q: QuestionDoes this service include any education on maintaining my network?

• A:Answer Yes, the Geek Squad Agent will educate you on using your device and how to power cycle your router.

Q: QuestionWill the Geek Squad Agent verify that my device is connected properly?

• A:Answer Yes, the agent will verify connectivity and can also set up file and print sharing if requested.

Q: QuestionCan the Geek Squad Agent help me set up my router?

• A:Answer No, this service does not include setting up a router or other complex network devices.

Q: QuestionHow to set appt for tech to come to home to finish setting up BLINK CAMERAS/ brief training.

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out about this. To set up an appointment for this, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I leave a negative review about an agent who failed and didn't listen to what I was telling him about installing my Epson FF-680W photo scanner? It was a really negative experience yet there was no way to leave feedback.

Asked 3 months ago by Debbie.

Q: QuestionIf I reinstate my best buy total membership can I add my tablet and laptop back on to the membership plane for protection or is there a protection plan separate for my tablet and laptop.

Asked 11 months ago by FerminG.

Q: QuestionHow do you par ip an Xbox to my used Id and password

Asked 1 year ago by Anonymous.

Q: QuestionYesterday I lost power in my house. Now my ps5 can’t connect to my wifi. All other devices are connected. But my ps5 says I don’t have an ip address. And WiFi keeps failing. Is this an issue with my console?

Asked 1 year ago by Raeraesimone.

Q: QuestionHello, I’m trying to setup a netgear wac104 access point & need to configure my pc IP to match the factory factory IP on the wac104 to access it’s setup gateway to change it into a access point for my home network, are you able to assist with this?

Asked 2 years ago by Collin.

Q: QuestionIf I purchase an unlocked iPhone or another type of Apple device from an Apple store but I have a Toteltech membership and want to add the included AppleCare+ of my Totaltech membership to that newly purchased device, how would I do so?

Asked 2 years ago by Nicholas.

Q: QuestionBought new laptop and want to put web root on it and remove one old laptop from coverage.

Asked 4 years ago by Lee.

Q: QuestionWhy is it almost impossible to talk to someone on the phone. I've been trying for almost two hours. What a joke!!! I need information on getting Geek Squad to my home.

Asked 4 years ago by PPCer.

Q: QuestionCan you copy apps and data from old iPad to new iPad? Old iPad would be duplicate; retain function.

Asked 4 years ago by Pipesmoke.

Q: QuestionI have a new computer. How can I place it on my Geek account with virus protection and internet security . I would also like to delete my old computer.

Asked 4 years ago by packmom72.

Q: QuestionDo I need an appointment with the Geek Squad in Maple Grove to bring in a brand new Dell laptop I ordered from Best Buy that I can't turn on?

Asked 4 years ago by Steve.

Q: QuestionHp laptop. I've move to a new home so new Wi-Fi that is actually difficult to connect to but once I do I can open all websites YouTube's etc I cannot open Amazon prime or Netflix. It says timed out. Also says I'm connected to Wi-Fi but sites won't open. T

Asked 5 years ago by Jenlurani.

Q: QuestionWe are trying to set up a new printer Cannon Pixma MG3620 to a Samsung chromebook for wireless. We can get the printer on wifi we believe but can't get it connected to the lap top. Is there something else we need to download need help pls or other ideas

Asked 5 years ago by Tracey.

Q: QuestionI am replacing my old 40" TV with a new 40" Roku Smart TV. Since it is a simple switch of TVs, what is the cost to install the new TV? It is not wall mounted but rather on a TV stand and all wiring is outside of the wall.

Asked 5 years ago by Mary.