“We bought a Samsung TV 32inch LED Q 50 Series on July 6, 2020 at Portland, Maine Best Buy. We can't get our head-set (ear plugs) to work even after we plug the cord into the audio plug on the back. These same ear-plugs work in our other Samsung TV?”
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Hi there. Thanks for your great question. The headphone plug in on the back generally is only for a wireless receiver so you can use cordless headphones. We can definitely help you out, make sure and find an option if need be. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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