“PRODUCT NOT DOWNLOADED BECAUSE THE ITEM WAS NOT ACTIVATED. HOW CAN YOU ACTIVATE THIS PRODUCT?”
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The best thing to do is call Adobe directly. I bought 4 of these from Best Buy and only 1 was activated. After talking to someone who could barely speak English, I was sent out 4 more. Of those 4, again only 1 worked. After 20 min chatting online with Best Buy, I was told I had to call customer service. I had no interest in trying to explain this again to someone who can’t speak English. I’d had enough. Apparently each product has to be scanned on their end when a customer purchases in order for the item to activate. Obviously they do this haphazardly, then are absolutely no help when you try to get it resolved. I called Adobe directly and they were able to activate all my licenses and email me the serial numbers. I wish I had called Adobe from the beginning. I will never buy software from Best Buy again. Worst experience ever.
Sorry, there was a problem. Please try again later.You have to register the software and when you , you receive serial number. Look inside the box for information and instructions.
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