A:AnswerThe answer is simple if you have purchased Best Buy Geek Squad protection they can actually help you with it. And if you don’t and have an Amex Gold or Platinum they have insurance for anything you purchased. Lastly the watch has 1 year warranty from manufacturer
A:AnswerHi Wondered, no we do not require a monthly subscription to use the features of the watch. The Zepp app is free to download and use with the watch. Michael | Amazfit Support
A:AnswerHi Barkley, we’re very sorry to hear about this — the watch should not be behaving this way. This issue is covered under our one-year warranty, and we would be happy to replace it with a new unit, which will resolve the problems you’re experiencing. Please email your proof of purchase to [email protected], and one of our representatives will be happy to assist you with setting up the RMA. Michael | Amazfit Support
A:AnswerHi there, the Bip 6 is unfortunately not able to track for aFib or ECG. None of our watch models are able to track for these values. Michael | Amazfit Support
A:AnswerHi Anne, unfortunately, real-time user tracking is not supported on our watches. None of our current models offer this feature. The GPS is used only to record your route during an activity, which you can view afterward in the activity summary. Michael | Amazfit Support
A:AnswerHi sarahc, yes you are able to manually track the lap by pressing on the bottom button during the workout to record the lap. Michael | Amazfit Support
A:AnswerHi Raini, yes the Bip 6 has a waterproof rating of 5ATM so you are able to swim with it fine. Please make sure you start the swimming workout mode on the watch before you swim with it. Michael | Amazfit Support
A:AnswerHi there, yes the Bip 6 step counter keeps track of your steps throughout the day for you. Our products gather your step/calorie data via an algorithm that determines how far one's arm would swing while walking at a normal pace. This algorithm is based on the height, weight, and gender of the user. This means that if your arms are stationary while you are walking (i.e. your hands are on your bags or in your pocket while walking) it will not register your steps taken. Michael | Amazfit Support
A:AnswerHi Vegas, no unfortunately the Zepp app is not able to sync with Samsung health. it is able to sync with Google Fit, Apple Health, Strava, Relive, TrainingPeaks, and Komoot. Yes it is able to track your steps for games that require step tracking. Michael | Amazfit Support
A:AnswerHi there, yes you are able to reply to incoming text messages on the watch with a keyboard. Or you can reply to the message with your voice through Zepp Flow. Please note replying it only supported with an Android phone and it not supported with an iPhone due to Apple's ecosystem limitation. Michael | Amazfit Support
