Questions & Answers

Q: QuestionI have what Amazon calls the "dreaded port rot." What do I do about it?

Asked 5 years ago by Dale.

• A:Answer Hello, if the tablet is under 1 year old, it would fall under warranty! Warranty exchanges are processed through Amazon.com.

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionI have a 2015 kindle fire hdx and want to know if all my data, ( i.e. apps, books ) can be transfered to the new kindle fire?

Asked 5 years ago by Michael.

• A:Answer our data and previous books did transfer - yes.

  Answered 5 years ago by gladtobebackonline

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Q: QuestionWill my contact list and kindle books transfere?

Asked 5 years ago by Watts.

• A:Answer Hello, yes and yes!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionDoes this have an HDMI port?

Asked 5 years ago by Rick.

• A:Answer No, there's no HDMI port?

  Answered 5 years ago by CommunityAnswer

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Q: QuestionI have an older Kindle fire and it won't turn on. What could the problem be?

Asked 5 years ago by Nezzy.

• A:Answer Hello! While the device is plugged into power; press and hold the power button for 40 seconds.

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionIs the latest version of Amazon Fire HD 10'' tablets compatible with the Ring door bell pro and the Ring floodlight camera's?

Asked 5 years ago by Fred.

• A:Answer Hello Fred, Yes you can download and view your Ring devices through the Rapid Ring app available on the Amazon Appstore. Hope this helps!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionDoes it come with a charger?

Asked 5 years ago by Deb.

This question was asked about the related product: Amazon - All-New Fire HD 10 Tablet (32 GB) - Plum

• A:Answer Yes

  Answered 5 years ago by MsBigRedLady

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Q: QuestionIs there a compatible browser for the fire HD10 ?? Having hard time being able to find compatible browser ?? Ty

Asked 5 years ago by Beck.

• A:Answer My wife uses Google Chrome.

  Answered 5 years ago by AlPiazza

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Q: QuestionIf the tablet starts failing to take a charge what is the issue. Allan

Asked 5 years ago by Allan.

• A:Answer Hello, this can sometimes mean the power cable has gone bad. I would try a different charging cable to see if that resolves the issue!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionCan you sign applications located on sites from the internet?

Asked 5 years ago by Steve.

• A:Answer Hello Steve, Applications are available for download from the Amazon AppStore. Hope this helps!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionCan I use G-Mail with this version? Other Google apps / services?

Asked 5 years ago by CAROH.

This question was asked about the related product: Amazon - All-New Fire HD 10 Tablet (32 GB) - Plum

• A:Answer Yes

  Answered 5 years ago by MsBigRedLady

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Q: QuestionCan I pair an amazon remote to an Alexa Fire 10 HD 2019 model 32 gb ? I have no problems with my other Alexa / Echo devices, but after a week of trying I am near to returning it to Amazon. I want to be able to watch TV in bed using remote.

Asked 5 years ago by Trev.

This question was asked about the related product: Amazon - All-New Fire HD 10 Tablet (32 GB) - White

• A:Answer Hi Trev. Unfortunately, you can't pair a Fire TV remote to the tablet, however, the tablet has Alexa built in so you can always use her to help you utilize the tablet the way you want to. Hope this helps!

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionCannot get to google. Is it possible that I can get app for google. I find tablet very hard. Takes to long for screen to come on.

Asked 5 years ago by Vick.

• A:Answer You can download a google app from the store. Its blue with small white letters saying google

  Answered 5 years ago by PSCard

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Q: QuestionDoes Fire HD 10 support Hoopla?

Asked 5 years ago by Scotti.

• A:Answer Yes, Hoopla works quite nicely on mine. (Overdrive does too).

  Answered 5 years ago by CorkyMcG

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Q: QuestionWhat generation operating system is installed on the Fire HD 10? 9th? Higher, etc.?

Asked 5 years ago by ericber.

• A:Answer Generation 9.

  Answered 5 years ago by KindleFire

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Q: QuestionDoes this unit have the Special Offers feature, or is it clean?

Asked 5 years ago by DrEd.

• A:Answer This Fire HD 10 will have special offers which show up as screensaver on the lock screen of the device. You can however go onto your amazon account and pay to remove special offers from the device. These instructions below apply to all amazon Fire Tablets and Kindle devices. In your amazon account. Go to Manage Your Content and Devices. Select Devices. Select the Actions button to the left of the device name. Under Special Offers, select Edit. Follow the instructions to unsubscribe from Special Offers. The amount of the one-time charge appears before you confirm that you want to unsubscribe.

  Answered 5 years ago by Amazon Devices Customer Support

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Q: QuestionDoes this have Kindle or the app? Does it work like a nook for reading?

Asked 5 years ago by Kindle.

This question was asked about the related product: Amazon - All-New Fire HD 10 Tablet (32 GB) - Plum

• A:Answer Look at the app store. Amazon Fire 10 hd have various preloaded books to choose from just like the kindle

  Answered 5 years ago by MsBigRedLady

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Q: QuestionCan I transfer my books from an old Amazon fire to this Amazon Fire ?

Asked 5 years ago by bruschi.

• A:Answer As far as I know, yes.

  Answered 5 years ago by NemesisIV

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Q: QuestionIs this tablet a 7 or 9 generation?

Asked 5 years ago by dusty.

• A:Answer 10”!

  Answered 5 years ago by DennyVerified Purchase

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