“Is this particular Echo Dot in Charcoal color offered by Best Buy a brand new or refurbished model (Amazon is selling refurbished in charcoal), and what is the manufacturer's guarantee?”

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• I always thought if it was a used/returned item that BB called it a open box and it was cheaper. Both Echo Dots were brand new in the box and show wasn't the Show when I bought that a few days later.

  Answered by CMac 6 years ago

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• These are brand new.

  Answered by DoubleD 6 years ago

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• I received two Echo Dots from Best Buy as part of purchase of two different smart home items--both Echo Dots were brand new/secure new packaging.

  Answered by Presley 6 years ago

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• Its brand new from best buy.

  Answered by Lorie 6 years ago

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