“My son cracked his screen do I have to go through amazon to replace or can I switch it at Best Buy?”

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• I had the exact same issue. and no you just take it to Best But and they will give you a brand new one.

  Answered by sharon 5 years ago

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• Hello Lizzie, simply contact Amazon to initiate the replacement process. Hope this helps!

  Answered by Amazon Devices Customer Support 5 years ago

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