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P would return or exchange it ASAP
Sorry, there was a problem. Please try again later.Hi there, I haven't personally run into that issue but don't forget that your Fire HD 10 has a 1 year manufacturer's warranty through Amazon. If you don't have any warranty through Best Buy I would contact Amazon's customer service and let them know what happened, and they should be able to help you. Hope that helps, have a great rest of your day!
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