“I just bought one of these, so excited to give it a try, The charger is fully charged. When I went to use it on my lop, nothing happened. The laptop battery died. Why am I not getting any charge? I've tried different c ports and nothing works.”
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Thank you so much for sharing your experience. We're really sorry you've encountered this issue! If possible, please let us know the model of your device(such as iPhone 6 or Galaxy S8) and try the following steps to see if the issue persists: - If another known working cable helps - If the PowerCore works properly with other phones/devices or not If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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