My power bank is fully charge but it’s not charging the connected device at all. Does it mean it’s broken already? null

Question

RyneA · Accepted Answer

Probably ours stopped first day.

Anker Team · Answer

If possible, please let us know the model of your device(such as iPhone 6 or Galaxy S8) and try the following steps to see if the issue persists: 
- If another known working cable helps
- If the PowerCore works properly with other phones/devices or not

If those don't help, please reach out to us via support@anker.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

“My power bank is fully charge but it’s not charging the connected device at all. Does it mean it’s broken already?”

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