A:AnswerPlease let us know the following:
- What happens when you restart your phone and try again?
- May I know if there is a phone case on your phone? If so, what happens when charging the phone with its case off, as thick cases or cases with metal in them interfere with charging?
- What happens when powering the wireless charger with a different QC wall charger?
- What happens when trying to use a different charging cable to power the wireless charger?
- What happens when trying the charger with another wireless charging phone?
If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerA little noise is quite normal as there is a high-frequency sound of the current when the wireless charger is powered on, but too much or abnormal noise may indicate something wrong
