I just bought the sc liberty air anker earbuds but they seem not to work at all...the right earbud has no sort of LED lights flashing and the left one simply flashes but is basically unable to establish a bluetooth connection. How can this be resolved? null

Question

NSW9 · Accepted Answer

I returned them yesterday. They would not stay connected to my iPhone 7 Plus and when they did connect, only one ear would work. I followed the directions and even troubleshot the problem. The sound was tinny anyway.

Answered by NSW9 6 years ago

Verified Purchase

Kenyhut10 · Answer

Yeah, They may be defective. Did you use the charging cable and charge the case until you saw three LEDs on the front cover? If so, try both the right and left earbuds in the case, verifying that the LEDs on both R/L buds come “on” while they’re in the case, if not, wiggle them around a little bit, once both LEDs on the earbuds themselves light up, wait 15 minutes, pull the right side Earbud out and try to pair.

Answered by Kenyhut10 6 years ago

Anker Team · Answer

We now have two versions of this item, and the serial number (SN) is located in different places on the different versions.  The SN looks something like "SN: ABC123XXX".

- If the serial number is printed inside the charging case, search  "h0g9UZIEgJo" on YouTube for detailed steps on how to reset the headphones. Make sure there is a red light flashing 3 times after you hold down the touchpad for 7 seconds.

- If the serial number is printed on the charging cable that came with your earbuds, please search "4rNVJooT1KU" on YouTube to follow the detailed steps to reset the headphones. Make sure there is a red light flashing once when you quickly tap the touchpad on the earbud 4 times, which means the reset was successful.

Please reach out to us at service@soundcore.com so we can take care of you. Thanks.

Kamila · Answer

Make sure you charge them before you start using them. If you did and still nothing I would take them back

“I just bought the sc liberty air anker earbuds but they seem not to work at all...the right earbud has no sort of LED lights flashing and the left one simply flashes but is basically unable to establish a bluetooth connection. How can this be resolved?”

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