After a storm last week our Back-up System (as shown above) beeped and beeped. We unplugged it and hit reset, but it does not light up when plugged in.

Any advice? Thanks for your help. null

Question

After a storm last week our Back-up System (as shown above) beeped and beeped. We unplugged it and hit reset, but it does not light up when plugged in.

Any advice? Thanks for your help. null

APCProductSupport · Accepted Answer

Thank you for your inquiry. I am sorry to hear that you are having problems with our unit. I would try disconnecting all the equipment from the unit, disconnect the power cord then the internal battery. While these are disconnected try holding the power button for around 10 seconds. Reverse the instructions to power the unit back on. If the unit is still having issue please out to an APCbySchneider support team for further assistance. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.

Answered by APCProductSupport 6 years ago

Tony · Answer

Replace it. You might get by with replacing the battery.

“After a storm last week our Back-up System (as shown above) beeped and beeped. We unplugged it and hit reset, but it does not light up when plugged in. Any advice? Thanks for your help.”

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