A:AnswerContact their customer services. Same thing happened to me. They quickly shipped another and sent me a return slip for the faulty device. Very pleased with BestBuy Customer Service.
A:AnswerYes the screen Is a little scratched but no cracks. It does have the sims card tray. It did not come with a pin to open the tray but Best Buy gave me one. I have to get a new battery because the battery life is short however apple is having a deal on older models the batteries are only about 30 at an apple store.
A:Answer"4G LTE" is really two terms. 4G means the fourth generation of data technology for cellular networks and LTE stands for Long Term Evolution and is short for a very technical process for high-speed data. The iPhone 6 does accept SIM cards and is compatible with all GSM networks.