Questions & Answers

Q: QuestionHow far can the cameras be away from the WIFI in the house?

Asked 5 years ago by Al.

• A:Answer You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station. ^RM

  Answered 4 years ago by ArloTeam

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Q: QuestionThe description says the camera detects motion 20 ft. away. Does this mean I need to mount a camera 20 ft. away from everything that I want to monitor? I want to see people come up my lane and see our animals out in my yard.

Asked 5 years ago by Paco.

• A:Answer Camera is recommended to be mounted 7-12 ft. high above the ground. For tips on how you can position the camera, please check this link : https://kb.arlo.com/37/. ^RM

  Answered 4 years ago by ArloTeam

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Q: QuestionIs this smart Hub and or DVR expandable and how many ?

Asked 5 years ago by Ed.

• A:Answer If you're asking if you can add multiple Arlo SmartHub in a single account, then yes. That is possible. You can add as many Arlo SmartHubs in an Arlo account. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionWhat exactly does the smart hub do?

Asked 5 years ago by kpike.

• A:Answer The Arlo SmartHub provides an extra layer of security to the cameras and it serves as a bridge to connect the compatible Arlo wireless cameras to your network. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionIs there a way to receive text message alerts when it detects motion?

Asked 5 years ago by Evamichelle.

• A:Answer Yes. You can setup text notifications by following the steps detailed here: https://kb.arlo.com/2613 ^KN

  Answered 5 years ago by ArloTeam

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Q: QuestionDoes the kit come with the angled mounting bracket for the video doorbell?

Asked 5 years ago by JoDo.

• A:Answer No. The angled mount is only included with an Arlo Video Doorbell kit purchased.

  Answered 5 years ago by ArloTeam

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Q: QuestionWhat is the max length of the recording? How good the wifi signal needs to be?

Asked 5 years ago by Jobi.

• A:Answer On Arlo Pro 3 cameras, you can set your camera to record until motion stops, up to 300 seconds (5 minutes). The Arlo Pro 3 requires a minimum of 2 Mbps upload per camera. Arlo works with the minimum requirements, but the functionality and video quality might be negatively affected. With a lower upstream bandwidth, there is a greater possibility that video quality might be pixelated and unclear. You might also experience a delay in starting a live stream.

  Answered 5 years ago by ArloTeam

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Q: QuestionCan the arlo pro2 base station work arlo pro 3 cameras?

Asked 5 years ago by bernie.

• A:Answer The Arlo Pro 3 camera is compatible with VMB5000, VMB4540, VMB4000, and VMB4500. It is not compatible with VMB3500 or VMB3000. To take full advantage of Arlo Pro 3’s new features, such as 2K video we recommend pairing your Pro 3 camera with an Arlo SmartHub. For more information: http://bit.ly/2nwv6ok

  Answered 5 years ago by ArloTeam

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Q: Question1. Can cameras be placed on detached garages?

Asked 5 years ago by Ed.

• A:Answer You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station: https://kb.arlo.com/35

  Answered 5 years ago by ArloTeam

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Q: QuestionI Intend to use one camera for my car cabin. Will I be notified if someone enters my car while I am asleep?

Asked 5 years ago by MakieBwai.

• A:Answer Yes, when camera is armed, it sends push alerts to your phone when it detects motion. Please ensure that the camera still gets wireless connection from its Arlo SmartHub. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionThe camera worked great untill I couldn’t see anything at night because of the condensation. Is there a way to fix the problem. I tried the ways that were recommended but still cannot see anything at night.

Asked 5 years ago by Kay.

• A:Answer If your Arlo camera's picture quality is affected by condensation, please check this link for tips : https://kb.arlo.com/1212134/. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionI have an Arlo ultra 2 kit. 3cameras seem to be wireless is the fourth camera required to be wired. If so can I get a 4camera that Is wireless I want to mount all four cameras outside.

Asked 5 years ago by Tom.

• A:Answer If you are asking whether you can use 4 Arlo Pro 3 cameras outside, then the answer to that is yes. Arlo Pro 3 cameras are weather proof. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionDoes Arlo 3 4- camera outdoor WIRE-FREE SYSTEM Universal (DOES IT WORK WITH 220 POWER)

Asked 5 years ago by EZ.

• A:Answer The Arlo base station that it comes with can work with 220V however its power adapter voltage input will be based in the region where it will be purchased from. ^RM

  Answered 5 years ago by ArloTeam

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Q: Questiondo the arlo base stations need to be connected to internet by ethernet or can they connect wirelessly?

Asked 5 years ago by SJLoco.

• A:Answer Arlo base station can't connect wirelessly to a network. It has to be connected wired to it through ethernet. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionDoes the Arlo Pro 3 have continuous "live" view, or just motion activation?

Asked 5 years ago by MadMax.

• A:Answer You can view streams from the Arlo Pro 3 camera for a maximum of 30 minutes. If you view a stream for longer than 30 minutes, the Arlo app will stop streaming. To resume the stream, simply press the play button again. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionHow far from the camera will it detect motion?

Asked 5 years ago by Anonymous.

• A:Answer The Arlo Pro 3 camera's motion detection range is up to 20ft. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionCan this set be paired with the older model cameras that do not have the audio?

Asked 5 years ago by A.

• A:Answer Both camera models can work in the same Arlo SmartHub that the Arlo Pro 3 camera kit will come with. The base station with your current camera does not support Arlo pro 3 cameras. Please check this link to learn more : https://kb.arlo.com/000062284/. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionI have an ARLO 4-camera system; looking to add/purchase the Arlo 3 4-camera system. Is it true that I can only use 1 of the 2 systems on the Arlo app on my Android or iPhone, e.g. you can't have 2 Arlo apps on ==> 1 for the Arlo 2, and 1 for the Arlo 3?

Asked 5 years ago by KevinM67.

• A:Answer You can only install one Arlo app to a smartphone however, you can add multiple Arlo systems setup at different locations to the same Arlo account and manage all cameras using one Arlo app. Please ensure that your Arlo Smart plan supports the total number of cameras added. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionCan you record 24/7 instead of having it record when it detects motion

Asked 5 years ago by Mike.

This question was asked about the related product: Arlo - Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - Black

• A:Answer No, Arlo Pro 3 camera only records when you do manual recording or when it detects motion. ^RM

  Answered 5 years ago by ArloTeam

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