Questions & Answers

Q: Questionthis system was just listed for $649.99 on sale over this past weekend... can we still purchase at the sell price?

Asked 5 years ago by Arlo.

This question was asked about the related product: Arlo - Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - Black

• A:Answer On the website, it still says 649.99. I just went into the store showed it to them and the gave it to me for the price

  Answered 5 years ago by Dhermanson

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Q: QuestionHow far can you place a camera outside away from the hub-station and Wi-Fi base?

Asked 5 years ago by Kristin.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System

• A:Answer You can place your Arlo camera a maximum of 300 feet (90 meters) from the SmartHub or base station. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and base station. Please check this article to learn more : https://kb.arlo.com/35/. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionHow far Arlo pro 3 has recognition reach?

Asked 5 years ago by Nighthawk2.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System

• A:Answer If you are asking how far the Arlo cameras detect motion, please check this article : https://kb.arlo.com/1089592/. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionHi ... I like the product. Is it e came wireless .and how long does the battery last for the camera its self

Asked 5 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System

• A:Answer Please note that expected battery life for Pro 3 cameras is approximately 3-6 months with average use as detailed here: https://kb.arlo.com/1202753. We also want to mention that there are three ways in which your Arlo Pro 3 camera may be powered : (1.) Rechargeable battery (included) (2.) Outdoor Magnetic Charging Cable (sold separately) and (3.) Solar Panel Charger (sold separately). Learn more about optimizing your Arlo Pro 3 camera’s battery life here: https://kb.arlo.com/291. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionIs there a pan tilt zoom option?

Asked 5 years ago by Greg.

This question was asked about the related product: Arlo - Pro 3 6-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer There isn't a pan tilt zoom option in regards to live streaming, however you can set up Autotracking and Autozoom within motion alerts.

  Answered 5 years ago by mesmedly24

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Q: QuestionHow does the outdoor charging cable work ? I.e. do u have to drill a hole thru the wall to attach to the camera and thenplug it into a outlet inside . Thanks

Asked 5 years ago by Bob.

This question was asked about the related product: Arlo - Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - Black

• A:Answer You drill a whole outside to connect camera and solar panels separately (sold separately). There is a wire that connects camera to solar panel. Or you can just use batteries and keep recharging them as needed.

  Answered 5 years ago by TechieVerified Purchase

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Q: QuestionIs there a limit to the number of cameras that the system can handle?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 3 6-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer I have 10 cameras on one base station and planned to add more so I don’t think a limit!!

  Answered 5 years ago by AjoaklandVerified Purchase

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Q: QuestionIs the base station compatible with my old version 1 Arlo cameras?

Asked 5 years ago by jbone.

• A:Answer Yes, the Arlo base station that an Arlo Pro 3 camera system comes with can work with Arlo wire-free camera model. Please check this link to learn more : https://kb.arlo.com/000062284/. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionIs the Arlo compatible with Simply Safe

Asked 5 years ago by Idaho.

• A:Answer Arlo system is a completely different brand that could work with 3rd party systems through IFTTT and SmartThings integration. ^RM

  Answered 5 years ago by ArloTeam

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Q: Questionwhat internet speeds (upload & Download) are required to support the Camera Pro 3 Camera?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - Black

• A:Answer The Arlo Pro 3 requires 2 Mbps upload per camera. Please see for more information: https://kb.arlo.com/000062043/

  Answered 5 years ago by ArloTeam

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Q: QuestionIf the camera is removed or tampered with does it have a LOUD alarm that goes off? Will it scare off the perpetrators?

Asked 5 years ago by Susie.

This question was asked about the related product: Arlo - Pro 3 2-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System

• A:Answer Arlo Pro 3 cameras has an integrated siren that can be activated manually or set to activate when motion or sound is detected. If you want the siren to trigger when motion or sound is detected, ensure that your camera’s siren is set to activate in its currently selected mode.

  Answered 5 years ago by ArloTeam

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Q: QuestionWe have a home thats off grid. The internet is not the best. We are using Hughes Net. Will this be adequate enough to run the cameras?

Asked 5 years ago by WillMO.

• A:Answer Sorry, I don't know. Connection might be an issue if you don't have a good internet carrier.

  Answered 5 years ago by EvangelineVerified Purchase

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Q: QuestionCan these be viewed via a monitor?

Asked 5 years ago by Neil.

This question was asked about the related product: Arlo - Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - Black

• A:Answer yes. once you download the cameras to your device (laptop, desktop, or ipad) you can view on these devices just like you can on your phone. This isn't an easy task. However, the technical support is awesome. They will walk you through the process. A live person and not a recording. Imagine that!

  Answered 5 years ago by optimisticVerified Purchase

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Q: QuestionI don't have wifi/internet. What do I need to use cameras?

Asked 5 years ago by LG.

• A:Answer You need a WiFi Internet to use the camera.

  Answered 5 years ago by EvangelineVerified Purchase

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Q: QuestionCan someone from Best Buy come install this for me ?

Asked 5 years ago by Maya.

This question was asked about the related product: Arlo - Pro 3 6-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer DON'T BOTHER! Best Buy is terrible...I JUST had them 'try' to install them...you would be better off NOT USING Best Buy...I found out the hard way. Never again! I can definitely do it better...and I don't know technology!

  Answered 4 years ago by No2BestBuy

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Q: QuestionIs there any way to purchase additional cameras to add to this set? For example if I needed 8 cameras instead of 6.

Asked 5 years ago by Frankie.

This question was asked about the related product: Arlo - Pro 3 6-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - White

• A:Answer You may get add-on Arlo Pro 3 cameras to complete the total cameras needed. Please ensure that your Arlo Smart plan supports to number of cameras in the account as detailed here : https://kb.arlo.com/88/. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionCan you get the arlo 4k camera system with more than two cameras ?

Asked 5 years ago by Craig.

This question was asked about the related product: Arlo - Pro 3 4-Camera Indoor/Outdoor Wire-Free 2K HDR Security Camera System - Black

• A:Answer Yes, you just have to purchase the extra cameras separately

  Answered 5 years ago by Dhermanson

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Q: QuestionCan I view the cameras from a laptop??

Asked 5 years ago by lms716.

• A:Answer Yes you can. Login to the Arlo website and select myarlo. The Arlo website will send an authorization notice to your phone. Once you confirm on your phone the website will open your account for viewing.

  Answered 5 years ago by JWL3428Verified Purchase

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Q: QuestionCan you view the cameras on a PC monitor as well as a phone?

Asked 5 years ago by Don.

• A:Answer Yes, but it is through a website instead of the app. Still looks the same, but I don't think you can see the library of saved files on the website.

  Answered 5 years ago by TomskVerified Purchase

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