Questions & Answers

Q: QuestionI want to remove the mount fully to just set it down indoors the same way I use my other Arlo cameras. How can I fully remove the ball mount?

Asked 4 years ago by Sarah.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - White

• A:Answer No I can not help you.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan I add an external hard drive of my own to record without using the cloud service?

Asked 4 years ago by CMas.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - White

• A:Answer I think so. It’s a HUB added to your existing system. It will record onto your own flash drive. You can delete from there.

  Answered 3 years ago by LisaannH

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Q: QuestionInstead of using the paid plan, can you use a usb to save 7 days of video??

Asked 5 years ago by Jr.

• A:Answer You will have to buy a hub to save data with a usb.

  Answered 5 years ago by StitchVerified Purchase

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Q: QuestionI am wanting to purchase the Arlo for camera as A number six camera on my five camera system.. I know I can stream it live on Wi-Fi as an extra camera I get a free smart subscription but when that subscription expires can I continue to use it with no subs

Asked 5 years ago by Jb.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer You can however it would be pointless unless you get a hub for it store the footage. If you want to avoid the subscription you can always add it to your current hub and switch a camera that you may not necessarily need footage from but can view live whenever needed. You will get notifications by Arlo when all the cameras are activated.

  Answered 5 years ago by JahmyceVerified Purchase

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Q: QuestionHow many cameras can you have on base station?

Asked 2 years ago by KimmyF.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - White

• A:Answer It depends of size of hub the the Arlo pro 4 does not need to be on a hub it goes right into your wi fi from home and it goes to your Arlo app on your phone or tablet

  Answered 2 years ago by GrooveVerified Purchase

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Q: QuestionHow can I take off the Ball at the end of the Cam Ultra 2, since I dont need to attach it to the Wall ? Is there a way ? Cheers Toyracer

Asked 5 years ago by Toyracer.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - White

• A:Answer This kit comes with Anti-Theft Mounts & Screw Kits that the camera can only be detached away from it by using the Security Key. ^RM

  Answered 5 years ago by Arlo Team

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Q: QuestionHow do you remove the battery? Do you use a key to pop it out or is there a button?

Asked 3 years ago by Jim.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - White

• A:Answer The hex key is supposed to separate the camera and battery from the plastic housing. You insert it, turn to the right, and it "pops" after which the front is supposed to separate from the housing. It does not. Whoever said "easy peasy" must not have had the camera up for long, because it does not pop out easily after it's been up a few weeks. If you're trying to figure it out in your hands on your kitchen table right out of the box, sure, works like a charm. If you're on a ladder on your front porch and it "pops" but doesn't "pop out" you are stuck. Not the only one with this issue.

  Answered 2 years ago by PattiGNCVerified Purchase

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Q: QuestionDoes Arlo cameras easily connect to Orbi Mesh wifi network? Was unsuccessful in connecting Nest cameras to the Orbi wifi.

Asked 5 years ago by Melissa.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer No, it will not, at least not easily. The orbi broadcasts dual band wifi, meaning there is no way for you to choose the 2.4ghz band, you just get whatever wifi band is best. Even when you are on the 2.4 ghz band, it still won't connect for no apparent reason. There are numerous questions about this on the arlo community forum with no real resolution.

  Answered 5 years ago by Jenn

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