“New Zenbook had a Windows update due so that was initiated. It’s been 3 hours with the “updates are underway” with a spinning circle. How does one return this product for a refund since it’s clearly not able to perform a simple update.”
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The Windows Update may take 3 hours or longer depending on the network traffic from the updated server and the stability of your high-speed internet service. To resolve this issue, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect the update process. You may need to shutdown the laptop completely by holding down the power button until it power down completely, then repeat the Windows Update, again. Before doing this, ensure the laptop has access to a stable internet connection to successfully complete the update installation process.
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