A:AnswerNot sure what "ear piece" is but I will take a shot. Sounds as if you are unable to hear anything on the phone. If that is the case I would take the time to get the book out and go to the place where it tells you how to adjust the volume. If that doesn't work call AT*&T. They may be able to assist in correcting the problem or make the call that there is a problem and you need a replacement phone. I would expect them to replace a bad hand set with little if any questions asked.....
A:Answeryes you can, but it's not intuitive ... and the buttons don't feel great ... there's too much going on with this phone, I'm sending mine back, going to continue my search.