“If I buy the Totaltech membership does it cover hardware and software? My family only buys all our tv, laptop, Xbox, etc. If say one of the items is dropped and has a cracked screen or and accidental damage do you cover it?”
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The item must be purchased under the account with TotalTech. If another family member purchases it then it does not apply. However, if, for example, a family bought it on their own account or as a guest for you as a gift, you should visit customer support in the store - there are ways to deal with that.
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