A:AnswerHello and thank you for your question! We offer many services in many areas but please contact us at 1-888-237-8289 (1-888-Best-Buy) for more information regarding services in your specific area. That line is available 365/24/7 so please do not hesitate to reach out!
A:AnswerThank you for the question Rob. With the TotalTech plan your household is covered! You get unlimited Geek Squad tech support on all computers you own under that 1 TotalTech plan. When purchasing new devices at Best Buy you get free Best Buy Protection Plans up to 24 months as part of your benefits from your existing TotalTech plan as well. If you have any further questions please feel free to reach out to us 24/7/365 online or by phone at 1-888-237-8289. We look forward to hearing from you!
A:AnswerHello and thank you for your question! When you purchase a new item at Best Buy under your Totaltech membership you will automatically get up to 24 months of Best Buy Protection and also standard delivery and install. Please keep in mind that you must make these purchases while your membership is active. While your Totaltech membership is active any existing items that you currently own will be covered for troubleshooting and software support as well as free in home diagnostics. I hope this helps clear things up! If you still need assistance please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you.
A:AnswerHello and thank you for your question! I am sorry that this has caused you some issues, however we will gladly fix it for you. Our account team is at the ready for you 365/24/7 so please give them a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly sort that out.
A:AnswerTotal tech is supposed to service treadmills,that’s why I purchased it from Best Buy!
Good luck in getting them to come out when needed! They were supposed to come out at the time of delivery, never showed up, cancelled it 4 other times, but never one time called to say that the appointment had been cancelled!
A:AnswerHi,
No, Best Buy does not offer professional installation of Wi-Fi antennas. However, you may be able to find a third-party service provider through Best Buy who can install your Wi-Fi antenna for you.
I hope this info helps!
A:AnswerHi,
Yes, Total Tech covers diagnostics for all devices, including computers, tablets, smartphones, TVs, and appliances. You can bring your device to a Best Buy store for a free diagnostic, or you can schedule a remote diagnostic appointment. If the technician is able to diagnose the problem remotely, they will attempt to fix it remotely. If the problem cannot be fixed remotely, the technician will schedule an in-store appointment for you.
Total Tech also covers the cost of labor for most repairs, so you only have to pay for the parts. You also get a 20% discount on labor for advanced services and a 10% discount on labor for custom installations.
Please note that Total Tech does not cover the cost of parts or shipping.
I hope this info helps!
A:AnswerOk. I bought a TV yesterday with delivery tomorrow. Now I’m told it will be here by September the 10th. This is not the way to do business. May bring it back and go to Target!
A:AnswerNo because they will never show up for their appointments. They will, however, give great excuses for why they are so bad at doing what they are supposed to do. If they ever do show up and fix the problem, cancel Best Buy total unless you like paying for bad customer service, lame excuses, and multiple canceled repair appointments.
A:AnswerYes! We can certainly assist you with installing your floodlight. Smart home floodlight installation is a custom service and under your Best Buy Totaltech, you’d be provided a 20%-member discount. For custom work, we recommend a free on-site consultation so we can scope out the work that will be needed to get your new floodlight installed. You can schedule that appointment here: https://www.bestbuy.com/site/services/best-buy-home/pcmcat748300620643.c?id=pcmcat748300620643 If you have any other questions, we are always happy to help and will be here when you need us. You can reach us online at www.bestbuy.com/totaltech, through the Best Buy App or give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
A:AnswerThank you for your question. With Totaltech, get unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Also with Totaltech, any Membership Benefits that are to be received in, or delivered to, the home, will only be available at the primary home address associated with this Membership, including the members family members living at the same primary home address. Learn more about what Totaltech offers by going to www.bestbuy.com/Totaltech
