A:AnswerThis is one of the reasons I purchased the membership. I was buying a new laptop and was told this was included as part of the membership. I was worried about having to turn over my old laptop without having time to do the transfer before doing so. This was the option presented. So I would say it does include this service, based on the answer provided by the store manager.
A:AnswerI just bought an over 56" TV and a Total Membership. I was charged $99.99 for a "TV Connect" charge. The Geek Squad placed the TV on the table and used the TV Remote Control to get the TV ready to watch. I was also charged $59.99 to haul away an older TV. They were nice and did a good job.
With our previous TV purchase years ago, those extra charges were included for being a Best Buy Elite member.
A:AnswerCurrently, appliance installations are not included with My Best Buy Total. You can head on over to www.bestbuy.com/memberships to find any appliance deals with your My Best Buy Total membership. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
A:AnswerThis all depends on what your extended warranty was for at time of purchase. The card doesn’t work like a warranty. It gives great discounts for warranties.
A:AnswerHey there,
Sorry to hear you're having trouble purchasing total protection for your cart items on your Best Buy credit card. Here are a few things to check...
Make sure all of the items in your cart are eligible for total protection. Some items, like groceries and gift cards, aren't covered.
If you're a My Best Buy Total member, your total protection coverage should be automatically applied to your cart items at checkout.
If you're not a My Best Buy Total member, you can add total protection to your cart items at checkout. Just click the "Add Total Protection" button next to each eligible item.
If you're still having trouble, you can reach out to Best Buy customer support for help.
Hope this info helps! ;)
A:AnswerHey Jv,
I'm sorry to hear that, but the membership doesn't cover key fob replacement.
Why? Because a key fob is considered a consumable item, just like batteries or tires. It's expected to wear out over time and need to be replaced.
WHAT CAN YOU DO?
Check your car's warranty to see if it covers key fob replacement.
Contact the manufacturer of your remote start system to see if they sell replacement key fobs.
You can also find replacement key fobs online or at some auto parts stores.
Here's a tip: You can get a free installation of your new key fob, if you buy it from Best Buy with the membership.
I hope this info helps!
A:AnswerHey there,
Yes, if you buy a Totaltech Membership today, Geek Squad techs can come and install the TV you bought a week ago, as well as any other old TVs in your house.
The membership covers the installation of up to two TVs per year, regardless of when you bought them. So, even though you bought your TV a week ago, you're still eligible for free installation.
To schedule a TV installation, simply contact Best Buy customer support or schedule it online. When you schedule the installation, be sure to have the following information ready:
The size and weight of your TVs
The type of wall that your TVs will be mounted on
The desired location for the TV mounts
Any special requirements you have
A Geek Squad technician will come to your home or office to install the TV mounts and hang your TVs. They will also make sure that the TV mounts are properly secured to the wall and that the TVs are level.
I hope this helps! Let me know if you have any other questions.
Cheers! ;)
