This team is the best I have ever encountered. I’ve been a Totaltech member for three years and Geek Squad for 5-years before that. I call them primarily to help me out with technical issue with either my laptop or my printer or my phone. They are polite, easy to talk with, and they in turn are easily understood making sure that you’re completely satisfied before ending the connection. We enjoyed a bonus this year when we bought a major appliance and found that because we we’re Totaltech members we enjoyed an additional discount as well as free delivery and set up & an additional year on the warranty.

I'm a Best Buy Elite member because I purchase so many products from Best Buy every year and was a member of the original Best Buy Total Tech Support program. When totaltech was rolled out, I was immediately upgraded to this from the original Total Tech Support and it seemed like a good deal. Given how many products I purchase from Best Buy every year, I normally get a Geek Squad Protection Plan on most of my product purchases. Totaltech offers this by default which is great but you had to keep the totaltech membership on a continual basis which costs $199.99 per year. Furthermore, you have to pay a dedutible which varies depending on the item if you need to claim any kind of repair or service on top of the $199.99 per year membership fee. Personally, I don't intend to use most of the services offered by totaltech and I felt that it would cost more long-term than purchasing individual geek squad protection plans on select products. Also, I felt it's more costly too because of the deductible you would have to pay to have an item repaired under the program whereas there is NO deductible if you have a traditional geek squad protection plan. IMO, I don't recommend this membership!

This membership was the best purchased I ever made. I utilized its perks. I purchased a washing machine, got 2 stereo installations, had my computer checked out. All FREE with my Total Tech. The price I paid for membership saved me a ton of money

I got so much value from my total tech membership. I got a car alarm, amplifier, radio and speakers installed in one car, had an issue with a computer and had geek squad reformat and fix a a computer, took another car in for speaker upgrades, and at least 2-3 other great value things. was totally worth it for me. not sure I'll keep it for a second year as I got it because of the car install stuff. that's where i found the most value.

I have had Geek Squad and now Total Tech for close to five years. Almost all service technicians have been helpful and knew their stuff. Recently I purchased a new Dell with Windows 11 and had zero problems. Until I had to have my modem replaced. My printer stopped communicating with my computer. I called Total Tech three times and they worked remotely for literally hours. Each time I had to leave the computer to get something to eat. Not one of them called me back when finished and all three indicated in the chat that they had fixed the problem. However, that was not true! I have not been able to print for a couple months. For the past two days I have been researching it nonstop and today I solved the problem. It was as simple as removing the printer software and reinstalling it to recognize the new modem. Educated technicians should have known that was the problem, especially when I told the second and third one exactly what happened!