“i have totaltech, i made appt to clean up a virus on laptop & install a new antivirus software. i was told that i would have to pay a service charge because the new policy said that they no longer cover pc's in the policy. when did this gointoeffect”
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Thanks for bring this to our attention, Jane. The service that you were requesting is definitely covered under your Totaltech membership. There may have been some confusion or miscommunication, so I apologize for any inconvenience. I would suggest reaching out to us at (888) Best-Buy or (888) 237-8289 for further assistance.
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