A:AnswerThank you for your question. With Best Buy Totaltech you would save 20% on the labor to program your remote since it was purchased from Amazon and not Best Buy. To make sure you get the most value from Best Buy Totaltech we invite you to visit www.bestbuy.com/Totaltech so you can view all of the wonderful benefits. If you have any questions, please call us at 1-888-237-8289 that's 1-888-BEST-BUY as we are available 24/7/365.
A:AnswerThat's a great question Nikki, and we apologize that your Best Buy Totaltech membership was cancelled by mistake. Because Best Buy Totaltech is a household membership that can be used at one service address, it would not cover the expense to un-mount your TV from your old address and deliver it to your new address. However if you want to discuss what options we have for you, please contact us at your convenience. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
A:AnswerGreat Question! Your Best Buy Totaltech includes free installation and delivery of fitness services, such as an E-Bike assembly. For full information about Best Buy Totaltech and the installation services it covers, please visit www.bestbuy.com/totaltech If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
A:AnswerWe will be sorry to see you go but we completely understand that there may be times when you may need to cancel your membership with us. You can either stop into any Best Buy store location or give us a call at 24/7/365 at 1-888-BESTBUY (1-888-237-8289) and we’ll be happy to assist you.
A:AnswerHello Raymond! For our Autotech services, you do not receive any discount for installations if you're using tech that was purchased either not from Best Buy, or without an active Totaltech membership. We do price match most major retailers and offer free installation on any Autotech services if the product is purchased with an active Totaltech membership. You also get up to 24 months Best Buy Protection/Applecare+ with most purchases! Please review all our benefits by going to www.bestbuy.com/totaltech
A:AnswerHello! If you already own the products you need installed, Totaltech gives you a 20% discount for installation on those. If you are planning on purchasing products, buying them from Best Buy with an active Totaltech membership will give you free standard delivery and installation along with up to 24 months Best Buy Protection/Applecare+. Please visit www.bestbuy.com/totaltech to see even more benefits.
A:AnswerIn order to have the protection via the membership yes the yearly fee must be paid up front. You can cover unlimited devices with your plan, plus you get back up protection against damage to any item you buy in store while membership is active. To me, $199 a year is well worth their time and effort when diagnosing and repairing what ails your electronics...
A:AnswerLaura, thank you for your interest in becoming a Best Buy Totaltech member which includes benefits such as unlimited 24/7/365 tech support for all the technology in your home no matter where you bought it. You can call us at 1-888-237-8289 that's 1-888-BESTBUY, online at www.bestbuy.com/Totaltech, and through the Best Buy app. We look forward to hearing from you!
A:AnswerMost likely, that is one of those things that the in house techs don't do... Meaning it can be fixed but sent out for repair, which if I recall costs $50 for shipping and handling.
A:AnswerTotal Tech is the only plan available for access to the Geek Squad. You have in house techs, and online chat or phone advice and diagnostics 24/7/365
A:AnswerVery disappointing that Web Root coverage was discontinued as being part of the Total Tech Support package and no one even made me aware of this change! Also, it seems odd, you make this change in the middle of my TTS subscription and put this additional expense on to your TTS customers.
I have been a TTS member for several years and will be reevaluating my future membership.
A:AnswerHello, Jazzy! Thanks for asking about Totaltech and considering Best Buy for your computer purchase. Yes, in home installation is included for free on any PC purchase made by a Totaltech member. Make sure you schedule in the in home appointment during the transaction when you buy the computer. If you buy the computer and wait until later to make the in home appointment, you are only eligible for a 20% discount on the service. But wait! There's more!! (heh). Totaltech members also receive an included 2-year protection plan on computer purchases that extends the manufacturer's one year warranty, and adds coverage for things not included on a standard warranty, like cracked displays, liquid damage and power surges. You can read about all the many benefits of a Totaltech membership at bestbuy.com/totaltech.
