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You should be a able to control the volume with the plus and minus signs on the speaker. Try connecting the speaker and turning the volume on your desktop all the way up, that way you have full control of the volume through the speaker. If not maybe try the audio settings on your computer?
Sorry, there was a problem. Please try again later.Hi! Thank you for your question. This issue sounds quite unusual - I would recommend contacting Customer Service to go through appropriate troubleshooting steps. They will be more than happy to help you find the root of your issue and resolve it. Thank you.
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