A:AnswerWe are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220420USBBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
A:AnswerFor all issues, resolutions and troubleshooting, please contact Breville® directly by email at [email protected], by calling 866-273-8455, or by filling out our web form: https://www.breville.com/us/en/support/breville-support.html
A:AnswerThe heating elements in the Breville® BOV900 Smart Oven® Air will be used at different times and in different intensities based on the function's being used.
A:AnswerIt is very easy to plug in, use and put away. The plug actually has a unique pull hole that makes it very use to pull out of the wall plug. I've never seen this great innovation before. And the plug itself is of high quality. The oven is a bit heavy to move around, but this does not deter me. I keep it in a closet and pull it out each morning when I want to use it. Not sure how heavy is too heavy to damage your cook top. Look at the weigh specs on this in the description and make your own choice on that.
A:AnswerWith the quantities of the Breville® BOV900 Smart Oven® Air, any number of consumer challenges have been brought forward: from simple issues of a sticker not being removed to the oven not powering up. Each review, issue, challenge or concern brought forward by consumers is handled on an individual basis.
A:AnswerAll Breville® products, including the BOV900 Smart Oven® Air purchased through authorized retailers in North America are built and rated for use within the United States and Canada, utilizing 110-120V - 60Hz only. We do not support, warrant, or recommend using Breville® products outside of the country originally purchased from. Doing so may cause harm or damage to the person, property or product. Breville® products are not "dual-voltage". Advice and support on electrical converters or adapters may not be provided by Breville® Support.
We do not ship product or parts outside of the U.S. & Canada, respectively.
A:AnswerWhile I appreciate the answer from the Breville “team” it really does not answer my need. I’m finding from friends that there doesn’t seem to be one, and you have to experiment?
A:AnswerAll materials and compounds used in the manufacturing of Breville® products, including the BOV900 Smart Oven® Air Fryer Pro, are considered proprietary and may not be disclosed. All Breville® products are food safe and compliant with all applicable product safety regulations and requirements. The interior of the oven is PFOA free but not PTFE free. As well, the BOV900 does not reach temperatures over 600°F.
A:AnswerYes, the Breville® BOV845 Smart Oven® Pro can be placed on a quartz counter top. However there are silicone counter top mats that can be purchased if you prefer extra insurance from possible heat issues.
