“I received my machine and followed all of the instructions but nothing is happening. The water will not come out of the filter and will not steam. May be a faulty machine but is there anything i should do that i havent tried?”

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• Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. We are always here to help. You can reach us at 1 866-832.4843 or email us at [email protected]. Have a great day. The Brim Team.

  Answered by Brim Consumer Care 5 years ago

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• Likely faulty--especially if you don't hear the pump start up when you turn the machine on.

  Answered by Justin 5 years ago

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• I have this problem with my previous Brim 19 bar espresso. I did return and get a new one.So far I do not get in any trouble.

  Answered by Anonymous 5 years ago

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