Questions & Answers
- Model:
- 50019
- SKU:
- 6261452
Your price for this item is $255.99
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The previous price was $399.99
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QuestionThe instructions don't explain the measuring spoon very well. How am I supposed to use it? One full scoop is too much for the one-cup basket, but too little for the two-cup basket.
- Answer In my experience, the scoop is just that...a scoop. It's by no means an exact measuring tool. I've seen that most die-hard espresso fans measure the coffee by weight before grinding and tamping in the basket. For me, the scoop is just a plastic spoon to move my ground coffee around. I'm not sure there is a "right way" to use it. You can try different amounts of coffee in each basket and different amounts of water pulled through to make your espresso. This machine can save your pre-determined water amounts for brewing (that info is in the user manual). Best of luck!
QuestionI'm referring to the 19 bar Brim espresso machine. I read a BPA chemical warning for this machine (prop 65). Can you explain more about this? Is it in the paint? Is it in something that the water goes through?
- Answer Hello, thanks for reaching out. The warning is concerning the power cord material. There is no BPA material used in the parts that the water goes through. Have a nice day. The Brim Team.
Questionwhere is Brim brand from?
- Answer Hello, thanks for reaching out. It is made in China. Have a great day. The BRIM Team.
QuestionWhat the size of the portafilter how meny mm is it?
- Answer Hello, thanks for reaching out the size of the portafilter is Weight: 560g , Diameter: 51mm and Height: 80mm. Have a f=great day. The Brim Team.
QuestionI have this machine. I notice that the non-pressurized basket is bigger than the pressurized using the tamper that comes with it. someone tell me why? Or tell me the size of the non-pressurized basket filter. Other thing, how to reset the auto-shot?
- Answer Hello, thanks for reaching out. The pressurized filter is bigger because it has an extra layer of steel to help focus the pressure. Dial In Single or Double Shot Volume 1. The Espresso Maker consistently dials in the perfect brew water temperature and measures the perfect volume for every shot. 2. To adjust volumes for future shots, press and hold the single or double shot programmable button for 3 seconds to adjust and to dial in future single or double shot volume. Example: to change the volume on the single shot – press and hold the single shot for 3 seconds, water will begin to flow. Once you have the desired amount press the button again to stop water flow. The new volume is now set, and can be re programmed at any time. Have a nice day. The BRIM Team.
QuestionDoes this machine let you steam milk at the same time as brewing shots?
- Answer No, it does not.
QuestionI received my machine and followed all of the instructions but nothing is happening. The water will not come out of the filter and will not steam. May be a faulty machine but is there anything i should do that i havent tried?
- Answer Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. We are always here to help. You can reach us at 1 866-832.4843 or email us at help@brim.coffee. Have a great day. The Brim Team.
QuestionUpon turning the machine on (and doing nothing else) the machine will power off on its own. Pushing the power button does nothing at that point. To reset the machine I unplug it and plug it back in to power. The machine 1 week old. What's happening?
- Answer Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. Your voice and concern are important to us. We are always here to help. You can reach us at 1 866-832.4843 or email us at help@brim.coffee. Have a great day. The Brim Team.
QuestionIs there a 3 way solenoid valve inside the machine?
- Answer Hello, Thank you for reaching out Yes, there is BRIM Customer Service
QuestionIs the group head an E61 head?
- Answer Hello, Thank you for reaching out It does not use E61 BRIM Customer Service
QuestionI'm confused by the pressure gauge. , the gauge rarely goes beyond the 9 o'clock position and the numbers are so small I cannot read what the pressure really is. On 2 occasions the gauge did rise to the non pressure range, is this broken??
- Answer Hello, Thank you for reaching out The gauge is really there just as a reference. It doesn’t control pressure at all. Please make sure you use a fine grind, like Illy, powder is spread evenly to sides of filter, and tamped well but not too much. If the needle moves, the gauge is working, and it’s all about the process to get it in the right position. Thank You BRIM Customer Service
QuestionHow many oz is a single shot vs a double shot? I know typically it’s 1oz and 2oz but the recent machines I’ve had seem to vary.
- Answer You can always program how much pressing the button and holding it until the desired amount
QuestionWhen I’m brewing the espresso the machine isn’t not reaching the right pressure as it should Do I have a damage machine?
- Answer Hello, Thank you for voicing your concerns. We appreciate you taking the time to provide your feedback. Your voice and concern are important to us. We are always here to help. You can reach us at 1 866-832.4843 or email us at help@brim.coffee. Have a great day. The Brim Team.
QuestionJust got this machine and when I went to make an espresso it leaked cold water on the counters top, what am I doing wrong?
- Answer Make sure the water isn’t overflowing from the drip tray. It fills quickly. Also, I would check the water tank for cracks. If no cracks are detected, I suggest going back through the setup process. The machine needs to heat up a few minutes (approx. 10-15) before pulling a shot of espresso. After making those changes, if you are still experiencing cold water on the counter top, I suggest returning it to your local store to exchange it. It is a good machine & there’s a learning curve.
QuestionSOME MACHINES HAVE 5 , 15 AND 19 BARS , WHAT DOE'S THAT MEAN ?
- Answer Hello, thanks for reaching out. It represents the max amount of pressure that the unit can produce. Have a nice day. The BRIM team.
QuestionI read here that the 2 cup filter basket carries 14 grams. How many grams for the 1 cup filter basket?
- Answer Hello, thanks for reaching out. It is 14 gram per cup per filter basket. Have a nice day. The BRIM Team.
QuestionIs one steam and one is water or can you steam on both sides
- Answer One is for steaming the other is for water. You cannot steam with the water side.
QuestionDoes Brim have an Espresso Machine that is not made in China?
- Answer Yes Made in China