A:AnswerSome stores seem to have this machine in stock--so you could check it out in person if that is the case. You could also order it for Store Pickup or delivery and then just return it for a refund if you're not happy with it. There does not appear to be an in-line filter in this machine. It's just a decently large water tank that locks into the machine by its own weight. I personally use water from the Pur on my kitchen faucet (in FL the water is very hard) and the manual recommends descaling every couple of months or so to keep things in good working order. Hope that helps!
A:AnswerHi ! Thanks for the review. Now that we know you had a mishap with your product, we’d love to chat about how we can fix it. Just send more information to [email protected] and we’ll get you sorted. All our best, the Brim Team.
A:AnswerIf it broke by no fault of your own, it should be covered by the 2 yr warranty. Some people just don't know how to use these appliances no matter how many instructions they read.
A:AnswerNo, you cannot set it to turn on/off at a certain time, like a coffee pot. You must manually turn on the machine each time prior to using it. However, it will automatically “turn off” after about 50 - 60 minutes of inactivity.
A:AnswerHello, Thanks for reaching out. Kindly contact us and we’ll be happy to help. Either call us toll-free at 1 866-832.4843 or email us at [email protected]. Have a great day. The Brim Team.
A:AnswerI don't know the answer to your question and I cannot find anything definitive in an online search. I've had this machine for a couple of months now. I can tell you that there isn't anything in the manual about a 3-way valve nor about back-flushing the machine. Here is the complete manual online: https://brim.coffee/wp-content/uploads/2018/10/50019-Brim-19-Bar-Espresso-Maker_IM.pdf
I'm a newbie, so perhaps my results come from inexperience. But I can tell you: I am not able to pop the pucks out whole. They are not soupy/liquidy, but they are wet, like wet sand, and they seem to stick to the basket. I usually just run some sink water into the basket and it easily rinses out. Since I have a garbage disposal, I then wash the grounds down the drain. If I "overfill" the basket (it's unclear to me how high to fill it, as there is no marker and I do not have a food scale), there are a lot of wet grounds to clean off the head after I'm done pulling my shot and I've removed the portafilter, and a gob might fall off and land on the catch tray after the filter is removed. If I fill it less, I have fewer grounds to clean off and there are no gobs of spent grounds. I have not adjusted the water flow because I don't have any experience with that, but according to the manual, you can adjust the amount of water that comes through a shot. That might affect how dry the puck is. I have not tested it. After I'm done, I always wipe it clean and run a water shot through to keep the head clean.
I've been using the machine daily. The noise is probably the biggest drawback. I don't know if it's customary for espresso machines to be so loud. I would say it's quieter than a full-sized vacuum cleaner, but louder than a handheld vacuum cleaner.
A:AnswerHello, thanks for reaching out. The portafilter comes in either 1 or 2 cup so largest being 2 cup. Yes the pressure gauge works. Have a nice day. The BRIM Team.
