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If you used a third party cartridge that could be your issue. I have found that only genuine Brother cartridges work the best
Sorry, there was a problem. Please try again later.We understand that your machine is printing a grayish background and apologize for any inconvenience this may have caused. We have some steps that can you with your issue, please feel free to contact via chat, email or phone so we can further assist you by using the link below: https://www.brother-usa.com/brother-support
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