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Hi Richard, I purchased a graphics card and am going through the same issue, never received the e-mail. I just chatted with a service agent via the bestbuy website in the help section, and she supposedly re-emailed me the necessary e-mail and said it will arrive in my inbox soon. try chatting with them and see if they can help you, otherwise i believe there is another question posted on here (the only other one besides your post I think) where someone explains how you can claim it directly through Nvidida and/or Ubisoft... good luck, I will try to post back here if I make progress. take care
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