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I had same issue and was extremely frustrated to find that I was doing everything correct, but the Canary servers were "down" and it took several hours before there issues were resolved. Check with Canary to see if their network and servers are working properly, and good luck getting any customer service other than a webpage or recording.
Sorry, there was a problem. Please try again later.Sorry to hear that you're having trouble connecting to Wi-Fi. There's a comprehensive help doc for setup issues here: https://help.canary.is/hc/en-us/articles/223209848 For specific troubleshooting help, you can live chat at: https://help.canary.is/hc/en-us/articles/206119718-How-do-I-contact-support- Or email: [email protected]
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