“We purchased a package of five 221 ink cartridges. Upon opening it and found the yellow and magenta had leaked all over the plastic containers they came in. With the world in this virus situation, please tell me what I need to do.”

1-3 of 3 Answers

• TAKE THE DAMAGED CARTRIDGES BACK TO THE STORE YOU PURCHASED. I HAVE BEEN USING CANON INK CARTRIDGES FOR 8 YEARS. NEVER HAD A LEAK.

  Answered by Dotm 3 years ago

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• Just return it or exchange it but very rare that happens

  Answered by Bond 3 years ago

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• Take the damaged packaging and ink modules back to the vendor, or, contact Canon Customer Service (see their website).

  Answered by Steve 4 years ago

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