“I don't know why but I keep getting the "no signa"l when I hook up the monitor to the desktop so have I done something wrong or is it something I'm not doing?”
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Ice, Thank you for your question - we're happy to help! If the information below does not resolve the issue, please contact our Friendly Customer Service Team at 855.490.2569, and they will assist in remedying it for you! Thank you again! 1) Symptom: The system appears to get power, but there is no signal to the attached display. Possible Cause: The display is connected to a video port that is not active. Explanation: The system ships with two sets of video ports, one of which is active. One set is on the motherboard, while the other is on the video card itself. The ports on the motherboard are normally disabled prior to shipping, leaving those on the video card as the only active video ports. Resolution: Check that the display is connected to one of the ports on the video card, instead of the motherboard. The motherboard video ports will be near the top of the system, among the various USB, audio, network and other ports. The ports on the video card will be more towards the middle of the system, in a horizontal row. Once connected to one of these ports, a video signal should be delivered to the display. 2) Symptom: The system appears to be getting power, but there is no signal to the attached display even though it is attached to an active video port. Possible Cause: The display is not auto-sensing the signal from the computer. Explanation: Many displays have the ability to show signals from a variety of sources. While most displays will automatically detect the signal source, some do not. Resolution: With the system powered on and display connected, manually select the signal source on the display, based on the video port type used to connect the display to the computer. Often, the button to do this will be marked, "Input", "Source" and/or have an image of a box with an arrow pointing into it. Once the correct source is selected and set, a video signal should be delivered to the display.
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