“Have Alienware Aurora R5 15 months old--the last 2 months it constantly freezes up or completely shuts down. Many times there is no error message but other times it has said critical system driver is missing or contains errors. Can dx and fix in 1 visit?”
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The Alienware Aurora is a great unit. If you purchased a Geek Squad protection plan or if you're still within the manufacturers 1-year limited warranty, which being only 2 months old should be the case, you are able to visit your local Geek Squad and speak to an agent about the issues. They should be able to diagnose it and, if necessary, repair what the issues may be. However, please be advised that you may have to leave the unit for a couple of days as a full diagnostic can take some time.
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