1-2 of 2 Answers
Thanks for a prompt answer Cync Support. The problem I have had with other similar products is that their app looks at the phone I am running the app on and sees that it is connected on the 5GHz and assumes that SSID is 5GHz only and keeps asking user to pick up a 2.4GHz SSID. So you are stuck. So the question is this, is your app. smarter than that?
Sorry, there was a problem. Please try again later.Great question. The Cync Smart switches require 2.4 GHz Wi-Fi to connect and use. If your Wi-Fi is blended with both 5 GHz and 2.4 GHz it should detect the 2.4 GHz band. Feel free to contact us at 1-844-302-2943 if you have any further questions. -Cync Support
Sorry, there was a problem. Please try again later.
