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Hi Christina. Thanks for your question! We absolutely can try a data recovery from you Seagate external hard drive. To do so, we will need another external storage device to try and pull the data to. So if you have another one laying around, we'll need that. Otherwise, you can purchase a new device. To get started, please go ahead and make an appointment for your local Best Buy's Geek Squad. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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